At Supreme Sneakerheads, we strictly offer exchanges only—no refunds are available under any circumstances.
We have a 5-day exchange policy from the day you receive your order. If you are not satisfied with our product, please log a request directly with accounts@supremesneakerheads.co.za within this period, provided the terms and conditions below are met.
Eligibility for Exchange:
- Your order must be in the same condition as when you received it.
- The product must be well-packed in its original packaging and undamaged.
Important Notes:
- Supreme Sneakerheads reserves the right to refuse any exchange if the item shows signs of use or damage due to negligence.
- The customer is responsible for all return shipping costs.
- If your exchange is accepted, we will send you a return shipping label along with instructions on how and where to send the package.
- Items sent back to us without first requesting an exchange will not be accepted.
- If you receive a damaged product, please inform us immediately so that we can address the issue and process your exchange as quickly as possible.
For any issues or inquiries regarding exchanges, please WhatsApp or email us anytime at accounts@supremesneakerheads.co.za.
Need Help? Contact us at accounts@supremesneakerheads.co.za for any questions related to exchanges.